Return & Refund Policy
Return & Refund Policy
At WEMQORA, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, the product should generally be:
- In its original condition
- Unused or unworn
- In its original packaging where applicable
- Accompanied by proof of purchase or your order number
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
Starting a Return
To request a return, email:
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos where relevant
Our customer support team will review your request and provide return instructions.
Please do not send products to an address shown on a shipping label without first receiving return instructions from us, as our return location may differ from the original fulfillment location.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, PayPal, or other payment provider to process and post the refund.
Original shipping fees, if any, are generally non-refundable, except where required by applicable law or where the return results from an error by WEMQORA.
Return Shipping Costs
Unless an item is defective, damaged upon arrival, or incorrect due to our error, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning merchandise.
WEMQORA cannot guarantee receipt of returned packages that are sent without tracking.
Damaged or Defective Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery.
Please provide your order number and clear photographs showing the problem.
After reviewing your claim, we may offer, as appropriate:
- A replacement
- A refund
- Another reasonable resolution
There is normally no additional shipping charge for an approved replacement involving a damaged, defective, or incorrect item.
Missing Items
If part of your order is missing, first check whether your order was shipped in multiple packages.
If tracking information indicates that all packages have been delivered but an item is still missing, contact support@wemqora.com with your order number and details of the missing product.
Incorrect Items
If you receive a product that is different from the product shown on your order confirmation, please contact us as soon as possible.
Do not dispose of or return the item until you have received instructions from our customer support team.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, or legal reasons once opened or used.
These may include certain personal-care, hygiene, beauty, consumable, or intimate-use products.
Gift cards, personalized products, and products specifically marked as Final Sale may also be excluded from standard returns, except where required by applicable consumer law.
If you are unsure whether your item is eligible, please contact us before returning it.
Exchanges
The fastest way to receive a different product is generally to return the eligible item and place a new order once the return has been approved.
For damaged or incorrect items, contact us before placing another order.
Order Cancellations
Please contact us within 24 hours of placing your order if you wish to cancel it.
We cannot guarantee cancellation after fulfillment has begun.
If the order has already shipped, the standard return procedure will normally apply.
Refused or Unclaimed Packages
If a package is returned because it was refused, unclaimed, or because an incorrect address was provided, applicable shipping or carrier fees may be deducted from any refund where permitted by law.
Consumer Rights
Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable local laws.
Contact Us
For returns, refunds, or order issues:
WEMQORA
Website: wemqora.com
Email: support@wemqora.com